Terms & Conditions
Welcome to Farmerbro.in. This website is owned and operated by Ziy Digital Ventures. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms & Conditions.
About Us
Farmerbro.in is an e-commerce platform operated by Ziy Digital Ventures, offering a wide range of vegetable, herb, and exotic seeds for home gardeners and growers. Many of our seeds are produced in our farm and sourced from Other Suppliers
By using this website, you confirm that:
- You are at least 18 years old or using the website under supervision.
- You provide accurate and complete information.
Product Nature Disclaimer
- Seeds are natural agricultural products, and variation in size, color, shape, and appearance is normal.
- Appearance-based complaints will not be accepted.
Germination DisclaimerÂ
- We do not provide any germination guarantee.
- Germination depends on:
- Soil quality
- Climate
- Watering
- Sunlight
- Growing practices
- Since these factors are beyond our control, Ziy Digital Ventures is not responsible for germination failure.
Orders & Payments
- All orders must be prepaid.
- Orders cannot be modified once processed.
- We reserve the right to cancel orders due to stock or operational issues.
Shipping & Delivery
- We offer All India Delivery.
- Orders are dispatched within 1–3 working days.
- Delivery timelines may vary based on courier services.
- Delays caused by logistics or external factors are not the responsibility of Ziy Digital Ventures.
Cancellation Policy
- Cancellation is allowed only before dispatch.
- Once shipped, orders cannot be cancelled.
Return, Refund & Replacement Policy
Refund or replacement applies only if:
- Wrong product delivered
- Product damaged during transit
Conditions Where Returns or Refunds Are Not Accepted
- Customer Preference: Returns will not be entertained if a customer wishes to return the product because they don’t like it after delivery or feel it doesn’t meet their expectations.
- Incorrect Address:Â No refund will be provided if an incorrect or insufficient address is provided by the customer.
- Recipient Unavailability:Â If the recipient is not available at the provided address or premises, a refund will not be issued.
- Refusal of Delivery:Â No refunds will be given if the customer refuses to accept the products.
- Third-Party Delivery:Â If the product is delivered to a person or place specifically mentioned by the customer other than themselves, a refund will not be issued.
- Force Majeure:Â No refund will be provided in the event of circumstances beyond our control (force majeure).
- Tampered Products:Â If the product has been tampered with by the customer, no refund will be issued.
- COD Orders:Â Refusal to accept a Cash on Delivery (COD) order after confirming it will result in shipping charges being levied on the customer.
- Appearance based :Appearance-based claims not accepted as its natural products.
- Complimentory Items: Complimentary/discount items are non-refundable and non-replaceable.
- Â
Mandatory Proof for Claims
To raise a valid claim:
- A continuous, uncut unboxing video must be recorded starting from opening the original seal
- Clear images of the issue must be provided
Without this, claims will not be accepted.
Complaint WindowÂ
- Complaints must be reported within 24 hours of delivery.
- After 24 hours, Ziy Digital Ventures is not responsible, as storage and handling are beyond our control.
Product Usage Responsibility
- Seeds are intended for personal gardening and farming use.
- Customers must follow proper cultivation practices.
- Compliance with local laws is the buyer’s responsibility.
Limitation of Liability
Ziy Digital Ventures shall not be liable for:
- Germination failure
- Crop loss
- Improper cultivation
- Storage issues after delivery
- Any indirect or consequential damages
 Intellectual Property
All website content (text, images, branding) is owned by Ziy Digital Ventures and cannot be used without permission.
User Conduct
Users must not:
- Provide false information
- Misuse the platform
- Attempt unauthorized access
Privacy
Customer data is used only for order processing and communication. We do not sell or misuse personal data.
Changes to Terms
We may update these Terms at any time. Continued use of the website means you accept those changes.
Governing Law
These Terms are governed by the laws of India. Jurisdiction will be under courts in Kerala.
Contact Information
For support:
- Email: farmerbroziyad@gmail.com
